Refund policy

At Kalankari, we want you to be happy with your purchase. Please read our exchange policy carefully before placing your order.

1. No Returns or Refunds

Kalankari does not accept returns or provide refunds for change of mind, personal preference, sizing preference, or other non-defect reasons.

However, this policy does not limit any rights or remedies available to customers under applicable consumer laws in cases involving defective, damaged, incorrect, misdescribed, or otherwise non-conforming products.

2. 7-Day Exchange Policy

We offer an exchange within 7 calendar days from the date your order is successfully delivered.

Any exchange request made after the 7-day period may not be accepted.

To request an exchange, please contact us through the details provided on our Contact Us page and mention your order details and reason for exchange.

3. Exchange Eligibility

To be eligible for an exchange:

  • The product must be unused, unworn and unwashed.
  • The product must be in its original condition.
  • All original tags and labels must remain attached.
  • The product should be returned with its original packaging, wherever possible.
  • Proof of purchase or order details must be provided.
  • The exchange request must be raised within 7 days of delivery.

Products showing signs of use, washing, alteration, damage caused after delivery, stains, perfume, makeup marks, or missing tags may not be eligible for exchange.

4. Size Exchange

If you need a different size, you may request a size exchange within the 7-day exchange period.

Size exchanges are subject to the requested size being available in stock.

If the requested size is unavailable, our team will inform you of the available options.

5. Damaged, Defective or Incorrect Product

If you receive a product that is:

  • damaged,
  • defective,
  • different from the product ordered, or
  • materially different from its description,

please contact Kalankari as soon as possible with your order details and clear photographs of the product.

After verification, we will arrange an appropriate resolution in accordance with applicable law, which may include replacement, exchange, or refund where required.

6. Exchange Availability

All exchanges are subject to product and size availability.

An exchange request is considered confirmed only after it has been reviewed and approved by Kalankari.

7. Shipping for Exchange

Any applicable exchange shipping or re-delivery charges will be communicated to the customer before the exchange is confirmed.

Where an exchange is required because Kalankari supplied an incorrect, damaged, or defective product, the matter will be handled appropriately by our support team.

8. Non-Exchangeable Products

An exchange may be refused where:

  • the request is made after 7 days from delivery;
  • the product has been worn, washed or altered;
  • original tags have been removed;
  • the product has been damaged after delivery;
  • the product is not returned in an acceptable condition; or
  • the product was specifically marked as non-exchangeable or final sale before purchase, where legally permitted.

9. How to Request an Exchange

To request an exchange:

  1. Contact Kalankari within 7 days of delivery.
  2. Provide your order details.
  3. Mention the reason for the exchange.
  4. Provide photographs where requested.
  5. Wait for confirmation from our team before sending the product.

Please do not send any product back without receiving exchange instructions from Kalankari.

10. Contact Us

For any questions regarding exchanges, damaged products, or your order, please contact us through the information available on our Contact Us page.

Kalankari
Wear Art. Wear Kalankari.